Refund Policy

build salt wall offers a 30-day refund policy, allowing you to request a return within 30 days of receiving your item. To qualify for a return, the item must be unworn or unused, include tags, be in its original packaging, and be in the same condition as received. A receipt or proof of purchase is also required.

To begin the return process, please reach out to us at [contact information]. Returns should be sent to:

46 Lyon Place,
Staten Island, NY 10314.

Once your return is accepted, we will provide a return shipping label and instructions for sending the package. Please note that any items returned without a prior request will not be accepted.

Damages and Issues

When you receive your order, please check it immediately. If you find any defects or damage, or if you received the wrong item, contact us right away so we can address the issue.

Exceptions / Non-Returnable Items

Items that have been used are not eligible for a refund. To be eligible for return, items must be in their original condition, unused, and all packaging must be intact. We cannot accept returned, used items, sale items, or gift cards.

Exchanges

The quickest way to get a new item is to return the current one. Once your return is processed, you can place a separate order for the new item.

14-Day Cooling-Off Period for the European Union

For merchandise shipped to the European Union, you may cancel or return your order within 14 days with no need for justification. Similar to our standard policy, items must be unworn or unused, include tags, and be in their original packaging. A receipt or proof of purchase is also necessary.

Refund Process

Once we receive and inspect your return, we will notify you about the approval status of your refund. If approved, the refund will be issued automatically to your original payment method within 10 business days. Keep in mind that it may take some time for your bank or credit card company to process the refund.

If it has been more than 15 business days since your return was approved, and you have not received your refund, please contact us at [contact information].